Frequently Asked Questions

The minimum age to register and play on 3taya is 21 years old. This is a strict requirement under Philippine law applicable to casino-style gambling. 3taya performs age verification checks on all accounts, and any account found to belong to a player under 21 will be immediately closed, with deposits returned and winnings forfeited. Please play responsibly and within the law.

3taya requires identity verification before processing your first withdrawal. To complete KYC, log in to your account and navigate to the verification section. You'll need to upload a clear photo or scan of a valid Philippine government-issued ID — accepted documents include your passport, SSS ID, PhilHealth ID, UMID, or driver's license. The document must clearly show your full name and date of birth. Verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one 3taya account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you've forgotten your login details, use the password reset function on the 3taya Login page or contact our live chat support.

Go to the 3taya Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support and we'll assist you directly.

3taya supports the most popular Philippine payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱). We are continuously working to add more local payment options to make banking as convenient as possible for Filipino players across Metro Manila, Cebu, Davao, and beyond.

Deposits via GCash and PayMaya are typically credited to your 3taya account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or Philippine public holidays. If your deposit has not appeared after 60 minutes, please contact our live chat support with your transaction reference number.

Withdrawal requests are reviewed and processed within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing times. Please ensure your account is fully verified (KYC complete) before submitting a withdrawal request, as unverified accounts cannot process withdrawals.

Yes. The minimum withdrawal amount on 3taya is ₱500. Maximum withdrawal limits vary depending on your account verification level and the payment method selected. For specific limits applicable to your account, please refer to the withdrawal section in your account dashboard or contact our live chat support team.

3taya does not charge fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees or charges. We recommend checking with your payment provider for their current fee schedule. 3taya is not responsible for third-party fees applied by payment processors.

3taya offers a range of bonuses and promotions for Filipino players, including welcome bonuses for new registrations, reload bonuses for existing players, free spins on selected slot games, and special promotions tied to Philippine events and PBA seasons. All bonuses are subject to wagering requirements and terms. Check the promotions section of your account dashboard for the latest offers available to you.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always read the specific terms of each bonus offer before claiming it.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements attached to the specific promotion. Once the wagering requirement is fulfilled, the resulting winnings are transferred to your real money balance and become withdrawable. If you request a withdrawal before completing the wagering requirement, the bonus and any associated winnings will be forfeited.

After registering your 3taya account, make your first qualifying deposit and the welcome bonus will be credited automatically — no promo code required in most cases. Some promotions may require you to opt in via the promotions page in your account dashboard before depositing. Always check the specific bonus terms to confirm the opt-in method, minimum deposit amount, and eligible games before proceeding.

3taya offers a wide selection of games tailored for Filipino players. Our game library includes online slots, live casino tables, bingo, sports betting (including PBA, NBA, UFC, and boxing), and specialty games like Ice and Fire and Lucky Dragons. New games are added regularly, so there's always something fresh to try. Visit the 3taya Casino page for the full game catalogue.

Yes. The 3taya platform is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits and withdrawals, and contact support directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to 3taya.net, and log in to your account for the full experience.

Yes. All games on 3taya use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are independently audited for fairness and compliance. 3taya is committed to transparent gaming — the house edge and Return to Player (RTP) percentages for each game are available in the game information panel.

You can set deposit limits, loss limits, and session time limits by contacting our 24/7 live chat support team. Simply tell the agent which limit you'd like to apply and the amount or duration. Limit reductions take effect immediately. Limit increases require a 7-day cooling-off period to protect you from impulsive decisions. For more details, visit our Responsible Gaming page.

To request self-exclusion, contact our live chat support team and ask to activate the self-exclusion tool. You can choose a temporary cooling-off period (24 hours up to 6 weeks) or a permanent self-exclusion. All self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. We take this seriously — if you feel gambling is becoming a problem, please reach out immediately. More information is available on our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, support is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and a national self-exclusion registry. The National Center for Mental Health (NCMH) in Mandaluyong offers behavioral addiction counseling. Gamblers Anonymous Philippines runs free peer support groups in Metro Manila, Cebu, and Davao. Please visit our Responsible Gaming page for more details and guidance.